We’ve been designing and making nightwear and underwear for over forty years, and we build our pieces to be lived in and laundered for many more — so we stand behind them.

 

If something isn’t right, we’ll make it easy — here is exactly where you stand. And if you have a moment to leave a review, we’d be grateful; it is how other people find us.

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CHANGED YOUR MIND?

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Email help@wysterialane.com with your order number and reason for return within 14 days of delivery. We’ll reply with a link to your free Royal Mail label, you never pay to return.

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TRYING ON NIGHTWEAR

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Please do, just as you would in a fitting room. We ask that pieces come back unworn beyond trying on, unwashed, with the tags still attached, and folded back into their original packaging with a little care. If something arrives worn, washed, scented or marked, we may reduce the refund to reflect the loss in value, and we’ll always email you first.

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UNDERWEAR & HYGIENE

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Underwear arrives individually sealed, so you know you are the first to handle it. Once that seal is opened we can’t take it back if you’ve changed your mind. Our sizing is true to size, please do check the size guide on our website before you open the packet, and if you are still unsure, email us.​

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WRONG ITEM RECEIVED?

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If we’ve sent the wrong item, or something is faulty, email us a photo within 30 days and we’ll put it right in full.

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YOUR REFUND

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Back to your original payment method within 7 days of your return reaching us.

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IF WE CAN’T ACCEPT IT

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We’ll email to explain, and send the item back to you free of charge.​

 

None of the above affects your statutory rights

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Thank You For Shopping With Us