Terms & Conditions
1. Customers Only
1.1 These Terms of Sale apply exclusively to customers. Individual consumers purchasing Goods for personal use are not covered by these terms.
1.2 This document represents the entire agreement between you and Wysteria Lane regarding your purchase. You acknowledge that you haven’t relied on any statements or representations outside of these Terms of Sale.
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2. Goods, Pricing, and Availability
2.1 We strive to ensure that all descriptions and images of Goods on our site are accurate, but please note:
2.1.1 Images are for illustrative purposes only; slight variations in color may occur due to device displays.
2.1.2 Packaging images and descriptions may differ from the actual Goods.
2.2 Sub-Clause 6.1 does not limit our responsibility for negligence and pertains only to minor variations, not entirely different Goods. For incorrect Goods, refer to Clause 10.
2.3 You may need to specify size, model, color, and quantity when placing your order.
2.4 Availability of Goods cannot be guaranteed, and stock indications are not displayed on our site.
2.5 Minor changes to Goods may occur between your order and dispatch, without altering key characteristics. If significant changes affect usage, we will inform you.
2.6 While we make efforts to ensure accurate pricing, we reserve the right to modify prices and offers at any time.
2.7 Prices are verified before accepting your order. If an error is found, we will notify you. If the correct price is lower, we will charge that amount; if higher, you can choose to proceed or cancel. If we don't hear from you within 5 days, we will cancel your order.
2.8 You will be charged the price shown at the time of your order, regardless of any subsequent changes.
2.9 Prices are shown both exclusive and inclusive of VAT. If VAT rates change between your order and payment, the VAT amount will adjust accordingly.
2.10 Delivery charges are not included in displayed prices. More information on delivery
charges can be found on our site.
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3. Orders
3.1 Our site will guide you through the ordering process. Please review your order before submitting it.
3.2 If you provide incorrect or incomplete information, please contact us promptly. Failure to provide accurate information may result in order cancellation.
3.3 Your order is an offer to purchase, and our acceptance occurs only when we send you an Order Confirmation via email.
3.4 Order Confirmations will include:
Your Order Number
Details of the Goods ordered
Itemized pricing, including taxes and delivery
Estimated delivery date(s)
3.5 A paper copy of the Order Confirmation will accompany your Goods.
3.6 If we cannot fulfill your order, we will explain the situation in writing and refund any payments taken within 10 days.
3.7 Refunds will be processed using the same payment method used for the original order.
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4. Payment
4.1 Payment for Goods and delivery must be made in advance. Your payment method will be charged upon dispatch of your Goods.
4.2 Payment must be made in full without deductions, unless legally required.
4.3 Accepted payment methods include Mastercard, Maestro, and Visa.
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5. Delivery, Risk, and Ownership
5.1 Goods will typically be delivered within 30 calendar days after Order Confirmation, unless otherwise stated.
5.2 If we cannot deliver on the specified date:
5.2.1 A delivery note will be left for you to rearrange delivery or collect the Goods.
5.2.2 If you do not collect or rearrange delivery within 5 days, we will contact you. Failure to respond may result in cancellation and recovery of the Goods, with a refund of the purchase price, excluding delivery costs.
5.3 Delivery is considered complete when the Goods are delivered to the specified address.
5.4 Ownership transfers to you upon full payment.
5.5 Risk passes to you upon delivery completion.
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6. Faulty, Damaged, or Incorrect Goods
6.1 We warrant that Goods will be as described and free from defects upon delivery.
6.2 If Goods do not comply, you must notify us during the Warranty Period. We will, at our discretion, repair, replace, or refund the Goods.
6.3 We will not be liable for non-compliance under certain conditions, including misuse or unauthorized alterations.
6.4 These terms apply to repaired or replaced Goods.
6.5 Beyond the terms outlined, our liability is limited.
6.6 For returns, contact us to arrange a collection.
6.7 Refunds will be issued within 7 days after agreement on entitlement.
6.8 Refunds will include original delivery costs.
6.9 Refunds will be processed using the same payment method used for ordering.
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7. Other Important Terms
7.1 We will not transfer our rights and obligations under these Terms of Sale to a third party.
7.2 You may not transfer your rights and obligations without our written consent.
7.3 The Contract is solely between you and us, with no third-party rights.
7.4 If any provision is found unlawful or unenforceable, the remaining provisions will continue to apply.
7.5 No delay in enforcing our rights constitutes a waiver of those rights.
7.6 We may revise these Terms in response to changes in law. If so, we will provide notice and the option to cancel.
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8. Law and Jurisdiction
8.1 These Terms of Sale are governed by English law.
8.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.